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General terms and conditions of business 






These Terms and Conditions govern purchases in the online store https://squirrelgear.eu/en, operated by SQUIRREL GEAR Sp. z o.o.





1. Seller information





Company name: SQUIRREL GEAR Sp. z o.o.
Address: ul. Czereśniowa 22, 63-500 Potaśnia
VAT ID: 5140367571
KRS: 0001212365
REGON: 543524180
E-mail: hello@squirrelgear.eu
Phone number: +48 695 910 440
Website: https://squirrelgear.eu/en





2. Subject of the agreement





The store offers the sale of physical products online.





3. Payment methods





Payments in the store are processed through the Przelewy24 payment provider, which supports the following payment methods:





    

  • Apple Pay
    • 




  • Google Pay
    • 




  • Cards
    • 




  • PayPal
    • 






4. Shipping methods





Orders are delivered via:





    

  • DPD Courier
    • 




  • DPD Pickup
    • 




  • DHL Courier
    • 




  • DHL Locker
    • 






The delivery time depends on the selected shipping provider and is usually 1–2 business days from dispatch.





5. Returns





The consumer has the right to withdraw from a distance contract within 14 days without giving any reason. The cost of returning the goods shall be borne by the Customer. The Customer is responsible for arranging and organizing the return shipment to the Seller.





Return procedure:





    

  • Send the return request to the e-mail address: hello@squirrelgear.eu
    • 




  • Send the goods back to the following address: ul. Czereśniowa 22, 63-500 Potaśnia
    • 




  • The product should be properly secured for transport
    • 




  • The refund will be made within 7 days after receiving the goods or after confirmation of shipment
    • 






6. Complaints





The customer has the right to submit a complaint in the event of non-conformity of the goods with the contract. Complaints are processed within 14 days.





Complaint procedure:





    

  • Send the complaint to the e-mail address: hello@squirrelgear.eu
    • 




  • Send the complained product to the following address: ul. Czereśniowa 22, 63-500 Potaśnia
    • 




  • The complaint will be processed within 14 days after receiving the goods
    • 




  • If the complaint is accepted, the refund will be made within 7 days
    • 






7. Final provisions





These Terms and Conditions enter into force on the date of their publication on the website of the online store.