information
Payment methods
- Apple Pay
- Google Pay
- Cards
- PayPal
Shipping methods & costs
Orders are delivered via:
- DPD Courier
- DPD Pickup
- DHL Courier
- DHL Locker
Delivery time
The delivery time depends on the chosen shipping provider and is usually 3-4 working days from dispatch.
Complaints
The customer has the right to file a complaint if the product is not in accordance with the contract. Complaints will be processed within 14 days.
Complaint Procedure:
- Send your complaint to the email address: hello@squirrelgear.eu
- Send the product to the address: ul. Czereśniowa 22, 63-500 Potaśnia, Poland
- The complaint will be processed within 14 days of receipt of the product
- If the complaint is approved, the amount will be refunded within 7 days
Returns
The consumer has the right to withdraw from the distance contract within 14 days of receiving the ordered goods without giving any reason. The cost of returning the goods shall be borne by the Customer. The Customer is responsible for arranging and organizing the return shipment to the Seller.
Returns procedure:
- Send your return request to the email address: hello@squirrelgear.eu
- Send the returned product to the address: ul. Czereśniowa 22, 63-500 Potaśnia, Poland
- The product should be adequately secured for transport
- The refund will be issued within 7 days of receiving the product or proof of its return